Effective Date: June 23, 2025
At Evoluut, we provide digital and service-based solutions. Because our services involve time, planning, consultation, and custom implementation, refunds are handled under the following terms.
1. Digital and Service-Based Nature
Evoluut does not sell physical goods. Our offerings are digital services, setup packages, consulting, and technical implementations.
2. Refund Eligibility
Refunds may be considered only in limited circumstances, including:
- duplicate payments
- incorrect charges
- inability of Evoluut to begin the purchased service within a reasonable timeframe without cause from the client
- cases where Evoluut determines a refund is appropriate
3. Non-Refundable Items
The following are generally non-refundable once work has started or service access has been provided:
- consultation fees
- strategy sessions
- setup fees
- completed milestones
- custom design or development work
- automation setup work
- technical support services already rendered
4. Deposits and Partial Payments
Where a project requires a deposit or staged payment, such amounts may be non-refundable once project planning, scheduling, onboarding, or work has begun.
5. Refund Requests
To request a refund, clients must contact Evoluut in writing at [Insert Support Email], providing:
- full name
- order or invoice number
- service purchased
- reason for the request
All refund requests will be reviewed case by case.
6. Approved Refunds
If a refund is approved, it will be returned to the original payment method where possible, within a reasonable processing period.
7. Chargebacks
Clients are encouraged to contact Evoluut first before initiating a chargeback. Filing a chargeback without first attempting resolution may delay service review and future engagement.