Effective Date: January 23, 2024
This Subscription Policy explains how recurring services, billing, renewals, cancellations, and subscription-related charges are handled by Evoluut.
1. Subscription Services
Evoluut may offer certain services on a recurring subscription basis, including but not limited to:
- website maintenance plans
- technical support plans
- hosting and monitoring support
- automation maintenance
- software support retainers
- other recurring digital service packages
Subscription details, pricing, billing frequency, and included services will be described on the relevant service page, checkout page, invoice, or service agreement.
2. Billing Cycle
Subscriptions are billed on a recurring basis according to the plan selected by the client. This may be monthly, quarterly, annually, or as otherwise stated at the time of purchase.
By purchasing a subscription, the client authorizes Evoluut to charge the selected payment method on a recurring basis in line with the chosen billing cycle.
3. Automatic Renewal
Unless otherwise stated, subscriptions renew automatically at the end of each billing cycle. The payment method on file will be charged automatically unless the subscription is cancelled before the next renewal date.
4. Pricing
All subscription prices are listed in USD unless otherwise stated. Evoluut reserves the right to update subscription pricing at any time. Any pricing changes will apply to future billing cycles and, where appropriate, clients will be notified in advance.
5. Included Services
Each subscription plan includes only the services, support levels, update limits, or service hours specifically described in the selected package. Work requested outside the plan scope may be billed separately or require an upgraded subscription.
6. Client Responsibilities
To receive subscription services effectively, clients must provide any required access, account credentials, approvals, content, and timely responses. Evoluut is not responsible for service delays caused by missing information or limited access from the client.
7. Cancellation by Client
Clients may cancel a subscription by providing written notice through the designated account area, email, or other approved method before the next billing date.
Unless otherwise stated in a service agreement:
- cancellation stops future renewals
- cancellations do not normally result in a refund for the current billing period
- services remain active until the end of the already-paid billing cycle unless otherwise specified
8. Failed Payments
If a recurring payment fails, Evoluut may:
- retry the charge within a reasonable period
- suspend access to subscription services
- pause support or maintenance work
- cancel the subscription if payment remains unresolved
Evoluut reserves the right to recover any outstanding balances before reactivating services.
9. Upgrades and Downgrades
Clients may request to upgrade or downgrade their subscription plan, subject to approval and package availability.
Any pricing adjustment may take effect:
- immediately
- on a prorated basis
- or at the start of the next billing cycle
depending on the nature of the change.
10. No Guarantee of Specific Results
Subscription services are designed to provide ongoing support, maintenance, or improvements, but Evoluut does not guarantee any specific business result, revenue increase, ranking position, lead volume, or operational outcome unless explicitly agreed in writing.
11. Suspension or Termination by Evoluut
Evoluut may suspend or terminate a subscription if:
- payment is overdue
- the client breaches these terms
- the client misuses the service
- required access or cooperation is not provided
- continued service becomes impractical due to technical, legal, or operational reasons
Where appropriate, Evoluut may provide notice before suspension or termination.
12. Refunds for Subscription Services
Subscription fees are generally non-refundable once a billing cycle has started, unless otherwise required by law or approved at Evoluut’s discretion.
If a refund is approved, it will be processed using the original payment method where possible.
13. Changes to Subscription Services
Evoluut may update, modify, or discontinue subscription offerings from time to time. Any material changes affecting active subscribers will be reflected on the website or communicated through appropriate channels.
14. Contact
For subscription-related questions, billing issues, or cancellation requests, please contact:
Evoluut
Office: 2nd Floor
James Ronold Webster Building,
The Valley, Anguilla AI-2460
Email: info@evoluut.ai